Your training for violence in workplaces with customer traffic

When employees are verbally or physically attacked by customers because of their work responsibilities, it is called “violence in the workplace”. Affected are, among others, employees with telephone or personal customer engagement for example: banks, regulatory offices, financial institutes but also in the private security sector and security industries. Every employer is legally obliged to assess health and safety risks in the workplace in order to take appropriate protective measures.

Theory & Practical

We support your employees in dealing with potential assaults such as: customers who want to aggressively present and enforce their concerns, insults, coercion, damage to property, bodily injury or other criminal offences. We also help to take into account the assessment of working conditions in accordance with § 5 of the “ArbSchG”.

Zeichenfläche – 5

Personalized Training

The training takes place according to your individual needs and requirements in the form of practical onsite or online training

Duration of Training

1 to 2 days depending on the number of participants


On request

Training overview

  • Types of violence in workplaces
  • Legal basis (e.g. Occupational Health and Safety Act, Victim Compensation Act)
  • Risk factors
  • Risk assessment of workplaces (e.g. assessment of working conditions, evaluation of structural conditions and escape possibilities)
  • Dealing with dangers and behavioral tips as well as ways to de-escalate situations
  • Measures for the safety of employees in the workplace
  • Role play to test theoretical knowledge in practice
What should our collaboration look like?

The best way of communication is personal exchange. Simply arrange an initial meeting with us.